Get yourself trained on Salesforce Lightning Admin with this Online Training Salesforce Lightning Admin concepts in Sales / Service Cloud.
Online Training Salesforce Lightning Admin concepts in Sales / Service Cloud
This course is designed for beginners in Salesforce who would like tolearnSales & Service clouds of Salesforce (with all configuration), Process Automation & Data Loader in Sales /Service Clouds in Lightning Environment, for basic Admin Concepts please refer to my other course “Salesforce Lightning Administration Tutorial with Hands-On” in Udemy.In this course you will learn:What is Salesforce and Why has it become so popular?Salesforce Sales CloudTopics to be covered in Sales Cloud:Practical example of Sales process flow in Sales Cloud.LeadsImport, Mass Delete, Mass Email, Add Leads to Campaign, List Views, Converting Leads.AccountsContactsOpportunitiesCreating Email Templates / Sending EmailsPrice BooksProductsTasks / EventsWeb-to-LeadLead Assignment RulesLead QueueAuto Response RulesCampaignsSalesforce Service CloudTopics to be covered in Service Cloud:Service ConsoleService SetupQueuesAssignment RulesEscalation RulesAuto-Response RulesWeb to CaseEmail to CaseCreating / Publish Knowledge ArticlesAttach Knowledge Articles to CasesProcess Automation in SalesforceWorkflows / Approval Processin SalesforceProcess Builder in SalesforceData Loader – Extracting / Inserting / Modifying / Deleting records in Salesforce.
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Investing in yourself through Learning
As a society, we spend hundreds of billions of dollars measuring the return on our financial assets. Yet, at the same time, we still haven’t found convincing ways of measuring the return on our investments in developing people.
And I get it: If my bank account pays me 1% a year, I can measure it to the penny. We’ve been collectively trained to expect neat and precise ROI calculations on everything, so when it’s applied to something as seemingly squishy as how effectively people are learning in the workplace, the natural inclination is to throw up our hands and say it can’t be done. But we need to figure this out. In a world where skills beat capital, the winners and losers of the next 30 years will be determined by their ability to attract and develop great talent.
Fortunately, corporate learning & development (L&D), like most business functions, is evolving quickly. We can embrace some level of ambiguity and have rigor when measuring the ROI of learning. It just might look a little different than an M.B.A. would expect to see in an Excel model.